Shipping, Returns & Repairs
PRODUCT RETURNS & REPAIRS
In Stock: Typically ships within one business day.
Built to Order/Custom: If the product is custom, please refer to the lead time/availability on product page.
Return / Repair: In order to receive proper credit/repair, dealer/customer must first contact JELCO via our CONTACT US form and request a Return Authorization (RA) / Repair number.
Please note: If damage occurred during transit, do not throw away the packaging. Contact the carrier for inspection and also contact JELCO.
Include the RA# in the "Ship To" address line or clearly place the RA# on a label and attach it to the outside of the box.
Example: RA #20985
450 Wheeling Rd.
Wheeling, IL 60090
Return Period: Product returned for credit must be within 60 days of shipment from JELCO.
Special Order Cases*: Returns will not be accepted for Special Order Cases or Custom Designed Cases.
*Special Order cases are defined as cases that are fabricated based on dimensions supplied by dealer / customer.
Restock Fee: There will be a 15% restocking charge plus the amount of the original freight to you for all returns. If product is returned in used condition, then an evaluation will be made by JELCO as to the amount of credit (if any) that can be issued.